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Service Delivery Charter

Hostel Booking

STEP-BY-STEP GUIDE TO HOSTEL BOOKING AND PAYMENT

INTRODUCTORY NOTE

We are pleased to inform all prospective students that the hostel booking portal is now ready. Students who wish to stay in the University hostels can now log in to their Student Portal and book their hostels.

Students are advised to follow the step-by-step procedure provided below to complete the hostel payment and booking process successfully. Please ensure that you follow all the steps carefully, particularly the requirement to pay the hostel fee before booking a room. The hostel fee is KShs. 10,000.

STEP 1: Log in to the Student Portal

  1. Open the TUC Student Portal: tucportal.ac.ke
  2. Enter your Admission Number in CAPITAL LETTERS as the username.
  3. Enter the password you provided during account creation.(Your Admission Number)
  4. Click Login.

STEP 2: Open the Main Menu

  1. After logging in, click the Menu icon (☰) at the top of the page.
  2. The list of available student services will appear.

STEP 3: Complete Online Student Reporting

  1. From the menu, click Online Student Reporting.
  2. Select the appropriate Term/Semester.
  3. Under Stay, select Border if you intend to stay in the University hostels.
  4. Complete the online reporting process.

STEP 4: Pay the Hostel Fee

Important: The hostel fee must be paid before booking a hostel.

  1. Open the mai menu.
  2. Click Fee Payments.
  3. Select Hostel Payment.
  4. Pay the required hostel fee of KShs. 10,000.
  5. Confirm that the payment has been successfully processed.

STEP 5: Open Online Hostel Booking

  1. From the main menu, click Online Hostel Booking.
  2. The Hostel Booking page will open.

STEP 6: Apply for a Hostel

  1. Click Apply for Hostel.
  2. The hostel booking form will appear.

STEP 7: Select Your Hostel, Room and Bed

Complete the booking form as follows:

  1. Select Hostel – choose your preferred available hostel.
  2. Select Hostel Room – select an available room.
  3. Select Hostel Bed – select an available bed.
  4. Confirm that your selections are correct.
  5. Click Apply for Hostel to submit your booking.

STEP 8: Confirm Your Booking

After submitting your application, check the portal to confirm that your hostel booking has been successfully recorded.

IMPORTANT REMINDERS

  • Pay the KShs. 10,000 hostel fee BEFORE booking a hostel.
  • Complete Online Student Reporting before proceeding with hostel booking.
  • Select Border under Stay if you intend to reside in the University hostels.
  • Select your Hostel → Room → Bed in that order.
  • Choose only rooms and beds shown as available on the portal.

QUICK SUMMARY

Log in → Online Student Reporting → Select Border → Pay Hostel Fee (KShs. 10,000) → Online Hostel Booking → Apply for Hostel → Select Hostel → Select Room → Select Bed → Apply for Hostel → Confirm Booking

In case of any further assistance or clarification, please contact 0720 459 720

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